Privacy Policy

This privacy notice explains what personal data we collect, why we collect it, how long we keep it, and the rights you have under UK data protection law. It applies to visitors who use the contact form, email us, or otherwise get in touch through this site.

Who we are

The data controller is Runtime Studio London, a United Kingdom technology consultancy based in United Kingdom · London hours. For any privacy questions, contact us at hello@runtimestudio.com.

What we collect

When you contact us we collect the details you choose to provide — usually your name, email address, phone number, company, and the substance of your enquiry. Our hosting provider may also collect technical information such as your IP address, browser type, and the pages you visit, in the ordinary course of keeping the site secure and available.

Lawful basis and how we use data

We process your personal data on the basis of legitimate interests — to respond to your enquiry, discuss a possible engagement, and keep a record of our communications. If we enter into a contract with you, we may also process data to perform that contract or to meet a legal obligation, such as keeping tax and accounting records.

We do not sell personal data. We do not use it for unrelated marketing unless you have specifically asked us to, and you can withdraw that consent at any time.

How long we keep it

We keep enquiry records for as long as needed to handle your request and any follow-up work. After that, we delete or anonymise the data, unless we are required to keep it longer for legal, tax, or regulatory reasons. Accounting and contractual records are typically retained for up to six years.

Cookies and tracking

This site does not use advertising or analytics cookies. We may use essential technical cookies required to keep the site secure and functioning. You can remove these through your browser settings.

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict, or object to the processing of your personal data, and in some cases the right to data portability. To exercise these rights, or to complain about how we handle your data, write to us at hello@runtimestudio.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO), though we would appreciate the chance to deal with your concern first.

Security and sharing

We apply appropriate technical and organisational measures to protect personal data. We may share data with trusted service providers (such as hosting, email, or professional advisers) who process it only on our instructions and under confidentiality obligations. We do not transfer personal data outside the United Kingdom or European Economic Area unless appropriate safeguards are in place.

Changes

We may update this notice from time to time. The date at the top of this page shows the latest version.

Contact

Questions about this privacy policy: hello@runtimestudio.com.